PRIVACY POLICY

 

1. The general data protection regulation & privacy policy

1.1 General data protection regulation and the personal data-law regulates the handling of personal data which includes all information attributable to a physical person, e.g. name, address, e-mail addresses, salary etc.

1.2 General data protection regulation and the personal data-law lay down rules for when and how personal data is too be processed. Processing of personal data includes all data processed including, for example, collection, storage and deletion.

 

2. Techotel's privacy policy

2.1 We process personal data, as a data controller, as well as a data processor for our customers We control and/or process personal data for our customers and have therefore adopted this privacy policy which describes how we treat personal data. Points 3-13 cover situations where we are data controllers, point 14 covers situations where we are processing data on behalf of our customers.

2.2 We prioritize the protection of personal data highly, regardless of the nature of the data and the transactions thereof. In relation to this we will take the necessary technical and organizational security measures to prevent that personal information is accidentally or illegally destroyed, lost, deteriorated, disclosed to unknown persons/organizations or is abused or handled in conflict with the law.

 

3. Data Controller

3.1 The data controller for processing personal data is:
AK Techotel A/S Sandager 8 , DK-2605 Brøndby
Phone number: +45 3646 1155
CVR/ORG number: 75456611
Contact person: Klaus Ahrenkilde mail: Denne e-mail adresse bliver beskyttet mod spambots. Du skal have JavaScript aktiveret for at vise den.

 

4. Categories of personal information

4.1 We only collect and process the information that is relevant, adequate and necessary for us to fulfill our obligations and or ensure our rights towards our customers and suppliers, and for the security of our employees, for human resource purposes including managing job applications.

4.2 As a rule we collect only general personal information, such as name, address, e-mail address, phone number, birthday and social security number.

4.3 If we gather data in relation to existing or potential employment and or similar relationship, we may also collect and process sensitive personal information such as health information, Information related to the person in relation to convictions, criminal history, union and unemployment information etc.

 

5.    Personal information received from other parties

5.1 For the purpose of fulfilling our obligations towards our customers, partners or employees, and ensuring our rights towards our customers and suppliers or duties as an employer, we can reserve the right to collect and process information from public authorities, employment services, recruitment offices etc.

 

6.    Information about collected information data

6.1 The physical persons whose data we register will receive registration information etc. in accordance with the general data protection regulation article 13 and 14.

6.2 Secondary persons, (e.g. contact information and etc. concerning contacts within an associated company, partners or suppliers) will not receive information by article 13 and 14. These persons are advised to make themselves familiar with the content of this personal data policy. Partners or suppliers are encouraged to inform their contacts to of the contents of this policy.

 

7.    Purpose of processing personal data

7.1 We only handle personal information that is relevant, necessary and sufficient in relation to the purposes described below.

7.2 We will take every reasonable step to ensure that personal data is correct in relation to the purposes for which they are processed.

7.3 The registered person may at any time contact the data controller for the purpose of correcting erroneous data processed, or misleading information.

 

8.    Basis for data processing

8.1 The data processing takes place in order to safeguard secure our legitimate interests or our performance of duties obligations as an employer, in reference to general personal data regulation article 6 including:
- to fulfill a contract with the registered
- to comply with a legal obligation
- to protect the person's vital interests, and/or
- to pursue a legitimate interest for us

8.2 If we use personal data for marketing, this will only be towards customers, suppliers and secondary entities. NOTE: Personal data will only be used for the purpose of marketing towards the registered party based on consent from the registered party.

8.3 Sensitive personal data can be processed to carry out tasks such as employers for the purpose of fulfilling our responsibilities as employers in accordance with the general data protection regulation article 9 and article 10:
- to comply with occupational, health and social obligations and specific rights and/or
- for legal requirements to be established, enforced or defended.

 

9.    Disclosure of personal data                         

9.1 Personal data can be transmitted to the following categories as of recipients:

9.2 Suppliers, subcontractors, customers, public authorities, courts, arbitration tribunals, advisors and similar, banks, insurance companies, tax offices, pension funds, unions and unemployment funds.

 

10.Transfer of personal data to countries outside the EU / EEA

10.1 Personal data will, as a basis of operation, not be transferred to countries outside EU / EEA. If this should occur, the data processor will comply with both the general data protection regulation rules as well as the rules of the home country concerned.

 

11.Personal data storage

11.1 Personal data is kept as long as necessary in order to meet the specified purpose of the information gathering and / or as required by applicable rules. Then the data are is deleted or anonymized.

11.2 Personal information related to customers or suppliers will be stored 5 years after the customer / supplier relationship has ceased.

11.3 Accounting materials are kept for maximum of 8 years after the expiration of the relevant financial year. (SE LAW 8 YEARS)

11.4 Employment contracts and other material relating to employees are stored for 5 years after the employment ends.

11.5 Applications and associated materials that do not involve recruitment are stored for 3 months after rejections are notified, unless an agreement of a longer storage period has been reached with the applicant.

11.6 If it can be deemed necessary, the information can be stored for longer time than stated above if there is a specific purpose that necessitates this.

 

12. The data subjects’ rights

12.1 The registrant has a number of rights in relation to the personal data we have registered:

12.1.1 Right to objection:

Registered persons have the right to object to the processing of personal data. Objections may be addressed to the data controller as mentioned above under item 3. If the objection is justified, we will arrange to discontinue treatment and storage of that specific data.

12.1.2 Right to insight, correction, etc.:

Registered persons have the right to obtain information about if and what personal data is gathered about them and, if necessary, get further details/information about the registered personal data. We aim to answer such requests within 4 weeks after the request is made.

12.1.3 Rights to be removed/deleted:

Registered persons have the right to have their personal data deleted without undue delays if that person’s data for example is no longer necessary for the purposes to which it has been collected or otherwise processed or other reasons listed in the general data protection regulation article 17, to which reference is made.

12.1.4 Right to have the processing of personal data limited.

12.1.5 The right to receive the personal data which the registrants themselves have provided, in a structured, commonly used and machine-readable format (data portability).

12.1.6 The Right to file a complaint to a local data protection authority.

12.2 There may be situations where the legitimate rights of the registrant must yield to legitimate regards and this will depend on a concrete assessment in each case.

 

13.Automated decisions and profiling.

13.1 Automated decisions or profiling are not used.

 

14.Data processing on behalf of customers.

14.1 If, as part of a customer relationship, data processing takes place. This is done only according to a data-processing agreement with the customer, where we are required to:

- Process personal data, using employees subject to professional secrecy, in agreement with and instructions from the data controller, including registration and storage, within the framework of the Picasso product family and including customers and staff.

- Not transfer personal data to third parties without the data controller’s prior written instructions

- Take the necessary technical and organizational security measures to avoid that personal information is accidentally or illegally destroyed, lost, deteriorated, is exposed to unknown persons/organizations, or is abused or treated in conflict with the law.

-Provide the data controller with the necessary information to confirm this and the

information which allows the data controller to check and enforce performance of claims, including with reasonable notice, to the data controller or relevant authorities access to inspection.

- If detecting or suspecting security breaches, inform the data controller immediately.

-To obtain the Data Responsible Acceptance, if subcontractors are to be used for the processing of personal data.

-To delete or correct personal data at the request of the Data Manager as well as to assist the Data Manager in fulfilling the rights of the data subject.

 

15.  Change of personal data policy

15.1 It may be necessary to update and change this policy. We reserve the right to do so.

 

GDPR drift

 

Når GDPR først er trådt i kraft og I har overstået alle de indledende handlinger med indhentelse af samtykker fra jeres gæster, så skal overholdelsn af GDPR inkorporeres i den daglige drift.

GDPR drift delen starter, når I aktiverer anonymiseringen af jeres gæster. Dvs. når I sørger for at alle fortidige gæster som ikke har samtykket til at blive gemt, bliver anonyme OG alle fremtidige gæster som ikke giver deres samtykke inden en på forhånd angivet tidsgrænse, vil blive anonymiseret. Det gøres samlet et sted, når I er færdige med at indsamle samtykker.

Åbn -> Hotelsetup -> Basic -> GDPR.

anonymisering

Her aktiveres anonymiseringen. Når anonymiseringen er aktiveret, vil Picasso begynde at anonymisere persondata i natkørslen.

Bemærk at anonymiserede gæsters data ikke kan genskabes!!!

 

FOR FREMTIDEN

Når anonymiseringen er aktiveret vil følgende træde i kraft for eftertiden:

Når en gæst opretter en reservation uanset om det er ved at booke online, eller der reservationen oprettes i Picasso, mailer Picasso automatisk en GDPR mail til gæsten. Emailen indeholder teksten fra Picasso Hotelsetup -> Basic -> E-mails.

I vil selv kunne vælge om denne email automatisk skal sendes f.eks dagen efter bestillingen, 1 dag før ankomst etc.

 

digital mail

 

Emailen indeholder et link til gæstens personlige 'samtykke-side'. Her kan gæsten give tilsagn til at hans/hendes personlige data må gemmes i gæstedatabasen. Først ved tilsagn hertil gemmes dette i Picasso.

Se også:

GDPR instruktioner

GDPR FAQ side

 


Techotel Picasso

Skandinaviens foretrukne digitale hotelsystem

Picasso er et komplet administrationssystem for hoteller, kroer, vandrerhjem, restauranter, konferencecentre, hostels og meget mere.

Med Picasso kan du f.eks:

- Administrere dine bookinger på en nem og overskuelig måde
- Skabe og automatisere din egen pris/yield strategi.
- Bruge CRM systemet til at skabe gensalg og positiv kundekontakt.
- Sælge dine produkter på din hjemmeside med vores online booking
- Udskrive rapporter og lister af næsten alt.
- Lave statistik over jeres belægning/indtjening.
- Integrere og administrere jeres brug af kanaler.

dame1

Picasso videreudvikles konstant i samarbejde med vores kunder. Bl.a på baggrund af vores årlige brugermøder hvor vi besvarer spørgsmål og får feedback fra brugerne.


Picasso har 24 timers support og dygtige konsulenter med hotelbaggrund, der kan vejlede og undervise i den bedste udnyttelse af systemet.





Mere info

Kontakt os hvis du vil vide mere, eller bestille en uforpligtende demonstration


  
Kontakt
  Rune Erichsen

    Denne e-mail adresse bliver beskyttet mod spambots. Du skal have JavaScript aktiveret for at vise den.
    eller ring på
    tlf. 36 19 21 13




Picasso nyheder:
- Ny Mobile booking.
- Ny Mobil Check-out.
- Ny Online booking.
- Ny digital gæstebog, som gæsten får link til i opholdsperioden.
- Picasso er nu integreret med Revinate; verdens mest benyttede digitale marketing platform.
- MIS beregnes beregnes løbende henover dagen.
- Ny 2-way interface til YP Intelligence CM med forskellige driftscenarier.
- Vores hostingcenter udvides kraftigt igen i Okt. 2016. Sikrere og hurtigere.
- Piccoline rengørings- og maintenence app integreret med Picasso.

Udvalgte links

Administration af bookinger
CRM og MIS - statistik og kundekontakt
Online booking
Rapporter
YP Intelligence channel Manager
Brugerindflydelse på Picasso
Mobile booking





piccoline cleaning & maintenance
Få den nye Piccoline app og få styr på rengøringen via Picasso

ipod
Med et helt nyt design og forbedret funktionalitet sørger Piccoline for, at der er fuldstændig styr på alle værelsers cleaning status.

Piccoline er en hurtig og nem rengørings-app speciallavet til hoteller, som fungerer perfekt integreret med Picasso.



Piccoline er utroligt enkel at bruge, og synkroniseres automatisk med Picasso.
Receptionschefen/Oldfruen kan oprette individuelle tasks på det enkelte værelse, vælge automatisk oprettelse af tasks på alle værelser, eller en kombination af begge dele og sende dem til Piccoline.


Rengøringspersonalet læser og ændrer status på hvert værelse efterhånden som de rengøres, og todo opgaver udføres.
De kan desuden oprette vedligeholdelsesopgaver og give feedback om enkelte opgaver til receptionen.


I Piccolines settings kan du skræddersy, om hotelgæsters navne skal fremgå eller om f.eks kun vedligeholdelsesopgaver skal ses (f.eks til viceværten) m.m.


top

Med Piccolines topmenu kan du få et hurtigt overblik over de forskellige værelser og deres status med et enkelt klik på den liste du gerne vil se.
 
Et par af mulighederne med Piccoline og Picasso:
  • Send rengøringslister til rengøringspersonalet via IPod touch, IPad eller IPhone.
  • Opret opgaver til rengøringspersonalet.
  • Rengøringspersonale kan klarmelde værelser i Picasso via Piccoline.
  • Følg hvor langt personalet er nået med rengøringen.
  • Opret maintenance opgaver til teknisk afdeling.
  • Få rapport over tidsforbrug pr. værelse







Mere info

Kontakt os hvis du vil vide mere, eller bestille en uforpligtende demonstration


  
Kontakt
  Rune Erichsen

    Denne e-mail adresse bliver beskyttet mod spambots. Du skal have JavaScript aktiveret for at vise den.
    eller ring på
    tlf. 36 19 21 13





mere om Techotel Picasso

Skandinaviens foretrukne digitale hotelsystem

Picasso er et komplet administrationssystem for hoteller, kroer, vandrerhjem, restauranter, konferencecentre, hostels og meget mere.

Med Picasso kan du f.eks:

- Administrere dine bookinger på en nem og overskuelig måde
- Skabe og automatisere din egen pris/yield strategi.
- Bruge CRM systemet til at skabe gensalg og positiv kundekontakt.
- Sælge dine produkter på din hjemmeside med vores online booking
- Udskrive rapporter og lister af næsten alt.
- Lave statistik over jeres belægning/indtjening.
- Integrere og administrere jeres brug af kanaler.

Picasso videreudvikles konstant i samarbejde med vores kunder. Bl.a på baggrund af vores årlige brugermøder hvor vi besvarer spørgsmål og får feedback fra brugerne.

Picasso har 24 timers support og dygtige konsulenter med hotelbaggrund, der kan vejlede og undervise i den bedste udnyttelse af systemet.


Picasso nyheder:
- Ny Mobile booking.
- Ny Mobil Check-out.
- Ny Online booking.
- Ny digital gæstebog, som gæsten får link til i opholdsperioden.
- Picasso er nu integreret med Revinate; verdens mest benyttede digitale marketing platform.
- MIS beregnes beregnes løbende henover dagen.
- Ny 2-way interface til YP Intelligence CM med forskellige driftscenarier.
- Vores hostingcenter udvides kraftigt igen i Okt. 2016. Sikrere og hurtigere.
- Piccoline rengørings- og maintenence app integreret med Picasso.

Udvalgte links

Administration af bookinger
CRM og MIS - statistik og kundekontakt
Online booking
Rapporter
YP Intelligence channel Manager
Brugerindflydelse på Picasso
Mobile booking




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